Getting Take Out

At work there’s a Spring Roll right beside us. I order from there all the time because it’s easy for me to close up the garage and grab my food. What I usually do is phone their call-centre, place an order, then go there to pick it up. The last two times I did this, however, they screwed up my order. I don’t know how, it’s pretty simple.

Here’s how the first one went:

Red: “Hi there I’d like to order for take-out please.”
Operator: “Sure, what would you like?”
“One curry pad Thai please.”
“Ok your order will be ready in 40 minutes.”

Then I hung up. And waited. And wondered. 40 minutes? Usually it takes 20, so I called the restaurant this time and asked them why my order was taking 40 minutes when normally it takes 20. She said “because sir, you want it delivered.” What?! Maybe the guy heard me wrong, because I wanted take-out. Anyway I told her something to the extent “no, I wanted take out. I’m right next door, I’m from the parking lot.”

Today, I was feeling hungry at work and decided to give it another go. It’s been a good 5 months since I last ordered from there, but I still remembered the little misunderstanding so I made sure to really emphasize take-out today.

Red: “Hi there, I’d like to order for take-out today please. Take-out.”
Operator: “Sure, what would you like?”
R: “I’ll have a vegetarian curry pad thai.”
O: “And can I get your phone number.”
R: *phone number is given, address is confirmed.*
O: “Ok, your order will be ready in 40 minutes.”
R: “Wait! I said I wanted take-out, NOT delivery.”
O: “Oh, you wanted pick-up.”
R: “It’s essentially the same thing. And it’s definitely not delivery.”

Am I missing something here? Is take-out not a phrase that people use very often? I mean, it’s right there on their menu: “416-365-ROLL, call for take-out and delivery.” I called for take-out, but, they thought I meant delivery. What?! Twice this happened. I know it’s not entirely the same as pickup, since take-out is, technically, when you order at the restaurant and take it out, but pickup is exactly the same, but, without the waiting. So what the hell?! Am I missing something here?